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Workday Account Manager

Workday Account Manager

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Core BPO Service Delivery


Join Alight Solutions, you will have a bright future!


Alight Solutions is currently recruiting for a Workday AMS Account Manager. EMEA - Remote.

As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Operations and Tech Services business group within Alight Solutions


About the Role


Your Impact as a Workday AMS Account Manager


Job Responsibilities:


  • Primarily responsible for Workday Application Management Services (AMS) - Alight post-deployment practice,
  • Understands principles of Account Management, as well as the functional and technical complexities of scoping, deploying and supporting the Workday product suite,
  • Client facing role – combining operational service delivery with client relationship management, and business development across HCM and Financials Product Suites,
  • Has an expert understanding of Workday deployment and methodology,
  • Is able to interpret technical and functional high level business requirements and calculate estimated effort to deploy,
  • Has an excellent appreciation of ‘life in Production’ from client perspective,
  • Supports the sales to delivery process, specifically assisting Sales Exec to convert prospect opportunities,
  • Manages multiple client accounts in EMEA,
  • Accountable for the client service delivery of the AMS Account team – responsiveness, readiness, performance, and quality of output,
  • Drives AMS sales and revenue targets in a progressive manner,
  • Works with AMS program lead on strategic development of AMS practice,
  • Brings insights to client base and helps guide the Workday Roadmap,
  • Acts as governance and escalation point of contact for AMS clients,
  • Maintains relationships with relevant resources within Workday CSM and Customer Base,
  • Design and development of new service offerings,
  • Ability and willingness to travel to client sites on average of 20% of the time.

You Bring Knowledge and Expertise


Required Experience:


  • 3+ years previous experience implementing HCM, Payroll, or Financial solutions or has deep HR, Payroll or Financial experience with a demonstrated aptitude for systems implementation,
  • Experience implementing Workday, PeopleSoft, Oracle or similar applications is preferred,
  • Previous consulting experience preferred, either as an internal consultant or with a consulting/software organisation,
  • Exposure to Workday Product Suite as an end-user or consumer.





  • Requires a Bachelor’s Degree in Business, Mathematics, Computer Science, or relevant field of study,
  • The successful candidate will be required to pass Workday Certification within the first few weeks of joining as a pre requisite for the this role,



About Alight Solutions


As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivalled consumer experience for our clients and their people. We have a 25 year operating history formerly the outsourcing business of Aon Hewitt. We are Alight. Reimagining how people and organizations thrive.



Our Colleague Experience


At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.


We offer you


A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable country,  national, federal, state or local law.  Alight Solutions is committed to a diverse workforce.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.  


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